How to approve your DebiCheck mandate with FNB

Our helpful guide can assist you to approve your DebiCheck mandate with FNB through USSD, Banking App and online banking.

USSD

1. Dial the premium string: *120*321#
2. Enter your 5 digit Cellphone Banking PIN
3. A confirmation message approving your PIN will be displayed
4. Select option 0 to view DebiCheck mandates
5. Select the mandate you want to Accept or Reject
6. Details about the selected mandate will be displayed. Select option 1 to accept, or option 2 to reject
7. A confirmation screen will be displayed indicating your choice to accept or reject the mandate

Banking App

1. Open the FNB Banking App (Android | iOS)
2. Log in and enter your online banking password
3. Pending notifications will appear upon login
4. Review your notifications, and tap “Yes, continue” to review and select ‘Debicheck Debit Order Requests’
5. Choose the debit order you want to review and tap “Accept Debit Order Request”
6. A confirmation screen will be displayed with the mandate reference number.

Online banking

1. You will receive an SMS from FNB stating you have a DebiCheck mandate to approve
2. Log in to online banking
3. Select the “My Bank Accounts” tab and then select “My Debit Orders”
4. All DebiCheck mandates will be displayed. Click on “View Mandates” to see further details
5. Select the mandate you want to Accept/Reject. Once you have selected the mandate, the mandate information will be displayed.
6. Once you have Accepted or Rejected the mandate, you will be requested to open your banking app and follow the prompts.
7. A confirmation screen will appear with details of the mandate you chose to accept or decline.