THE POSITION

We are looking for a high-energy, confident individual to take on the role of Sales Branch Administrator in our Houghton office. This pivotal position requires a natural motivator who thrives in a target-driven, fast-paced environment, can engage effectively with sales agents, and remains calm under pressure.

If you are a responsible leader with a passion for driving performance and fostering a positive, energetic workplace culture, we want to hear from you! The work of the successful candidate must align with our purpose and values.

ROLES AND RESPONSIBILITIES

The successful candidate will be employed as a Branch Sales Administrator for the Saleslab/Johannesburg Branch and shall inter alia be responsible for different activities in various areas of the sales department which will include, but not be limited to:

General Administration and Direct Marketing Support

• Providing admin support to Branch Manager as required.
• Liaising with clients, suppliers, and team as requested by the Manager.
• Proactively notifying the Manager of any challenges or issues timeously.
• Verifying sales calls – listening to sales calls (non-sales) and providing input as guided by BM & Team Leaders.
• Assisting with agent queries, sales upgrades, and resubmissions, including contacting clients where necessary.
• Processing call logs, policy amendments, and early debits.
• Logging policy cancellations based on FAIS/FICA/Compliance risk and communicating the same to management and team leaders if relevant.
• Assisting with the recruitment of new agents by setting up interviews, reference checking, and handling related administration as required.
• Compiling daily registers and attendance reports, including for trainees.
• Handling the submission of leave forms and maintaining attendance spreadsheets on Sage and Excel.
• Printing salary slips and handling confidential employee information.
• Liaising with HR on new employees’ contracts and any other required documentation.
• Auditing agents' workflows as directed by Management.
• Coaching agents as directed by Management.
• Engaging with agents on reports received (sales results, debit results, talk time requirements, CallBi).
• Assisting in implementing direct marketers’ incentives.
• Ensuring a positive work environment is maintained and encouraged at all times.
• Assisting in logging IT queries.

Quality Control Management

• Assisting with CallBi – quality and compliance processes as required by Management.

Additional

• Assisting in ensuring that company goals and objectives are met within set timelines.
• Assisting in ensuring the team meets daily, weekly, and monthly targets set by Management.
• Being responsible for reporting on the status and progress of activities to Management.
• Participating in meetings and discussions when required.
• Administering and communicating different activities.
• Ensuring all company information and meeting outcomes are treated confidentially and not shared with unauthorised individuals.
• Reporting directly to the Branch Manager.

REQUIREMENTS

• Minimum Grade 12.
• 5 years’ work experience.
• Sales experience (advantageous).
• HR experience (advantageous).
• Strong administrative and people skills.
• Alignment of personal values with company purpose and values.
• Proficiency in Outlook and Microsoft Office Applications, especially Excel.

APPLICATIONS

To apply, please click on this link and fill in the application form Application Form - Sales Branch Administratorand send a CV to Salesbranchadmin@legalandtax.co.za with the subject “Application Sales Branch Administrator” by Friday 14 February 2025. Please include:

• Your comprehensive CV and a cover letter.
• Proof of qualifications.