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Quality Assurance Agent
Help us maintain excellence


Submit your comprehensive CV and a covering letter to by 1 March 2021.


  • Matric or higher
  • 1-2 years experience
  • Own computer and stable internet connection in order to work remotely
  • Attention to detail and accuracy
  • Fluent in Afrikaans (verbal and written)
  • Excellent communication skills

Job description

  • Monitor all calls in the to assess the following:
    • Quality of the pitch delivered by employees, for training and compliance purposes
    • Monitor employee attitude and service level
    • Monitor a set volume of calls per day to determine which are for private and which are for business purposes
    • Monitor and record all telephone abuse or unusual use
    • Monitor and assess calls to assess compliance with PPR, FAIS and other relevant applicable legislation
  • Report to the QA supervisor as soon as an area of non-compliance has been detected
    • All assessment results must be reported to management and recorded in writing
  • Perform Quality Assurance functions for all the branches
  • Facilitate management requests to recover cancelled deals with Customer Care
  • Send requested emails to clients on behalf of Direct Marketers
  • Assist in all sales departmental duties when required
  • Monitor and record all Direct Marketers call ratios
  • Perform coaching sessions with Direct Marketers
  • Attend to any other duties as and when required by Management
  • All duties must be recorded in writing where possible and all records must be retained
Payroll and HR assistant
Join our Support team

Must be familiar with Excel, VIP and ESS and be able to:

  • Capture Monthly salaries, commissions, incentives etc., deductions and leave
  • Balance payroll
  • Be able do all statutory returns associated with payroll ie : PAYE, ETI, SA Stats., COIDA etc
  • VIP Reporting
  • Filing
  • Have good communication skills
  • Assist HR manager with
    • Contracts
    • Implementing and sustaining projects
    • Reporting
    • SETA
    • Completion of Statutory docs i.e UI19, Employment Equity etc

Send your CV and a brief covering letter of motivation to

Legal Advisor
Do you want to join our team?

We are looking for a legal advisor to join our team of lawyers. Click here to find out more about this position.