Covered immediately after you take out your policy
Covered after a 6-month waiting period provided that you have paid your monthly premiums in full.
Covered after a 12-month waiting period provided that you have paid your monthly premiums in full.
Submit a claim on WhatsApp
Simply send 'Claim' to +27 76 526 8527 and our WhatsApp help bot will guide you through a seamless claim process
Payout in 24 hours
Valid claims will be paid within 24 business hours from the moment your claim documents are received and the claim is approved.
We give you or your beneficiary a once-off airtime voucher of R107 (or the closest voucher amount available on your network) to assist you in making funeral arrangements.
We believe in being your lifelong companion. In emergencies or times of stress, we’re the ones to call.
With Trauma Assist you get emergency medical response and transportation, as well as telephonic nursing assistance and trauma counsellors available to support you.
Services provided by ER24
For just R14 extra per month get an additional R10 000 to cover the funeral costs of a death resulting from an accident (such as a car crash).
This benefit is only available for a person older than 14 years.
The most common reasons for non-cover include claims directly or indirectly related to substance abuse, contravention of the law or suspected fraud, and death of a foreign citizen outside the borders of South Africa.
Read the full policy document detailing the terms, conditions and exclusions.
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