HealthCare Gold Family Plan

We pay you out R500 per day, up to four days per hospital admission. This plan covers up to R10 000 per year.

You, your spouse or children under 18 need to have been admitted to hospital for more than 48 hours per admission to qualify for the payment.

Your family plan includes private emergency medical response and transportation to the nearest medical facility. The life saving benefit is unlimited.

Transportation to medical facilities is provided in life-threatening circumstances as assessed by the medical team on call.

Call for an ambulance when your loved one's life is in danger and if you are in need of immediate medical attention.

Services provided by ER24.

Your family plan provides 24/7 access to a nurse on call through the call centre. Your family can use this service for medical advice and to receive medical counselling, support and advice from a qualified nurse throughout their treatment process, including:

• Pre- and post-test counselling for chronic diseases (including HIV/AIDS).
• Pre- and post-surgical counselling and advice
• Symptom assessment and advice
• Child and baby care

Call the nurse whenever you or a family member are feeling sick or experiencing pain. The nurse on call will be available to assist you & your family and give you advice.

Services provided by ER24.

Your family's mental health is just as important as their physical health which is why your family plan includes telephonic support and trauma counselling following traumatic events such as:

• Exposure to armed robbery, hijacking, assault and rape
• Household fires
• Death of a spouse or child
• Trauma caused by suicide mental health issues of a loved one
• Motor vehicle accident
• Diagnosis of a life-threatening illness

When your family experiences problems requiring face-to-face counselling as determined by our counselors we will refer you to specialists for face-to-face counselling. Counselling benefit is limited to R10 000 per family and R5 000 per family member per year.

Services provided by ER24.

You get access to a library of helpful health articles, empowering you with information to keep you fit and healthy